Level 5 Extended Diploma in Hospitality and Tourism Management with Advanced Certificate in Hospitality Customer Experience Management
Study the Level 5 Extended Diploma in Hospitality and Tourism Management with the Advanced Certificate in Hospitality Customer Experience Management for just £25 extra. You will learn to create exceptional customer experiences, building on your knowledge of operations management in tourism and resort operations to drive customer loyalty.
Level 5 Extended Diploma in Hospitality and Tourism Management
Your Specialisation: Advanced Certificate in Hospitality Customer Experience Management
The Advanced Certificate in Hospitality Customer Experience Management is a natural companion to the Level 5 Extended Diploma in Hospitality and Tourism Management, as it builds on key themes from the main programme, such as Operations Management in Tourism and Resort Operations, and Sustainability in Tourism and Hospitality Management. By combining these two, learners can develop a deeper understanding of how to create exceptional customer experiences, which is critical in driving customer loyalty and differentiating their organisation in a competitive market. The specialisation draws on the foundational knowledge gained in modules like Tourism Destination Management and Cultural Tourism Management, allowing learners to specialise in a crucial aspect of hospitality management.
The Level 5 Extended Diploma in Hospitality and Tourism Management is a fully accredited qualification, providing learners with a comprehensive understanding of the hospitality and tourism industry, while the Advanced Certificate in Hospitality Customer Experience Management is a non-credit-bearing professional development programme. This means that the specialisation is designed to sharpen practical, career-facing expertise, rather than carrying academic credits. By studying both together, learners can gain a unique combination of theoretical knowledge and practical skills, setting them apart in the industry. The distinction between the two programmes allows learners to develop a strong foundation in hospitality and tourism management, while also specialising in a specific area that is highly valued by employers.
Holding both the Level 5 Extended Diploma in Hospitality and Tourism Management and the Advanced Certificate in Hospitality Customer Experience Management can lead to exciting career opportunities in the hospitality and tourism industry. Learners with this combination of qualifications will be well-suited to roles such as customer experience manager, operations manager, or hospitality consultant, where they can apply their knowledge of customer experience management to drive business success. This exact combination will also be highly valued in industries like hotel management, resort operations, and tourism destination management, where creating exceptional customer experiences is critical to driving customer loyalty and revenue growth.
By enrolling in the study bundle, learners can study both the Level 5 Extended Diploma in Hospitality and Tourism Management and the Advanced Certificate in Hospitality Customer Experience Management in a single, flexible online programme. This allows learners to complete both programmes in a convenient and structured way, with access to all the learning materials and support they need to succeed. With the flexibility to study online, learners can balance their studies with work and other commitments, making it easier to achieve their career goals in the hospitality and tourism industry.
Apply for the programme as normal — once your application is accepted you can add Advanced Certificate in Hospitality Customer Experience Management (and any of the other complementing programmes below) at checkout.
Programme Overview
The Level 5 Extended Diploma in Hospitality and Tourism Management is a comprehensive course that provides students with a deep understanding of the hospitality and tourism industry. This course, accredited by the QUALIFI Ltd awarding body, is worth 240 credits and covers a range of modules that work together to provide a complete learning experience. Students will gain practical skills and key knowledge areas in hospitality and tourism management, including operations management, sustainability, and entrepreneurship.
- Key principles of hospitality and tourism management are introduced in the initial modules, such as Employability and Development in the Hospitality Industry and Management of Visitor Attractions.
- Specialised topics are covered in later modules, including Operations Management in Tourism and Resort Operations and Sustainability in Tourism and Hospitality Management.
The course also includes a Research Project module, which allows students to apply their knowledge and skills to a real-world scenario. Additionally, modules such as Cultural Tourism Management, Entrepreneurship in Tourism and Hospitality Management, and Tourism Destination Management provide students with a broad understanding of the industry.
By completing the Level 5 Extended Diploma in Hospitality and Tourism Management, students will gain a industry-recognised qualification that can enhance their career prospects in the hospitality and tourism industry. Enrol now and take the first step towards a successful career in this exciting and dynamic field.
Top Skills You Will Learn
The Level 5 Extended Diploma in Hospitality and Tourism Management offered by LSBR, accredited by the QUALIFI Ltd awarding body, is a 240 credits course that enables students to develop a range of skills essential for a successful career in the hospitality and tourism industry. Through this course, students will develop key skills, including:
- Strategic thinking and analytical capabilities
- Professional communication skills
- Project management competencies
- Leadership and team management abilities
- Problem-solving and decision-making skills
- Cultural awareness and understanding of the hospitality and tourism industry
- Entrepreneurial and innovative thinking to drive business growth
- Research and critical thinking skills to inform management decisions, ultimately gaining a competitive edge in the industry and improving their career prospects.
Benefits of Enrolling in This Course
The Level 5 Extended Diploma in Hospitality and Tourism Management offers a comprehensive learning experience, providing students with a wide range of skills and knowledge in the hospitality and tourism industry. Accredited by QUALIFI Ltd, this course is worth 240 credits and covers various aspects of hospitality and tourism management. By enrolling in this course, students can gain a competitive edge in the job market. Some of the key benefits include:
- Industry-recognised qualification accredited by QUALIFI Ltd
- Flexible online learning that fits around your schedule
- Practical skills development applicable to real-world scenarios
- Enhanced career prospects in the hospitality and tourism industry
- Specialised knowledge in areas such as tourism destination management and cultural tourism management
- Improved employability with a focus on employability and development in the hospitality industry, making you a more attractive candidate to potential employers, and take the first step towards an exciting career by enrolling in this course with Apply Now to start your journey.
Programme Highlights
Industry-Aligned Curriculum
Developed with industry leaders to ensure practical, job-ready skills valued by employers worldwide.
Expert Faculty
Learn from experienced professionals with real-world expertise in your chosen field.
Flexible Learning
Study at your own pace, from anywhere in the world, with our flexible online platform.
24/7 Support
Personalized guidance from our expert team, including academic assistance and career counseling.
Latest Curriculum
Stay ahead with constantly updated content reflecting the latest industry trends and best practices.
Career Advancement
Unlock new opportunities with a globally recognized qualification respected by employers.
Course Curriculum
Mandatory Units
8 UnitsAdd Complementing Programmes
Make your Level 5 Extended Diploma in Hospitality and Tourism Management work even harder for your career. Add any of these 25 Advanced Certificate complementing programmes on top of your main programme for just £25 each — a focused specialisation that deepens what you study in the curriculum above and adds an extra, employer-recognised credential to your CV.
Add as many as you like at checkout once your application has been accepted. Each complementing programme is charged once in full (never split into instalments), even if you pay your main course fee on a payment plan.
Advanced Certificate in Hospitality Customer Experience Management SELECTED
£25You will learn to create exceptional customer experiences, building on your knowledge of operations management in tourism and resort operations to drive customer loyalty.
You will learn how to create effective online marketing campaigns, building on your knowledge of hospitality management to increase brand awareness and drive sales in the tourism industry.
You will learn to collect and analyse data to inform tourism business decisions, extending your understanding of tourism destination management and resort operations from the main programme.
You will learn to develop sustainable tourism strategies, deepening your knowledge of sustainability in tourism and hospitality management and applying it to real-world scenarios.
You will learn to plan and execute successful events, applying your knowledge of operations management in tourism and resort operations to create memorable experiences.
You will learn to develop and manage cultural heritage tourism products, building on your understanding of cultural tourism management and its role in the hospitality industry.
Why Enrol in This Course?
The Level 5 Extended Diploma in Hospitality and Tourism Management is a comprehensive course accredited by QUALIFI Ltd, consisting of 240 credits. This qualification covers a range of modules, including Employability and Development in the Hospitality Industry, Management of Visitor Attractions, and Tourism Destination Management.
- Industry-recognised qualification accredited by QUALIFI Ltd
- Comprehensive course content covering key aspects of hospitality and tourism management
- Flexible study options designed for busy professionals
- Strong career outcomes with enhanced employment prospects
- Personalised learning experience to help you achieve your goals
- strong>Enrol today to start your journey towards a successful career in hospitality and tourism management.
Career Opportunities
The Level 5 Extended Diploma in Hospitality and Tourism Management is a comprehensive programme that equips students with the knowledge and skills required to succeed in the hospitality and tourism industry. Upon completion of this 240 credits course, awarded by the QUALIFI Ltd, students can pursue a variety of career opportunities. Some of the potential job roles include:
- Manager and Team Leader positions
- Analyst and Consultant roles
- Tourism Destination Manager and Resort Operations Manager
- Event Coordinator and Conference Organiser
- Hospitality Services Manager and Customer Service Manager
- Travel Agent and Tour Operator
These career opportunities can lead to senior management positions and entrepreneurial ventures, making the Level 5 Extended Diploma in Hospitality and Tourism Management a valuable investment in your future.
Who is This Programme For?
The Level 5 Extended Diploma in Hospitality and Tourism Management is ideal for individuals seeking to advance their knowledge and skills in the hospitality and tourism industry. This programme is suitable for various types of learners, including:
- Working professionals seeking career advancement
- Aspiring managers looking to develop leadership skills
- Career changers transitioning into new industries
- Entrepreneurs aiming to start their own hospitality or tourism business
- Recent graduates looking to gain a competitive edge in the job market, and is awarded by the QUALIFI Ltd and consists of 240 credits.
Entry Requirements
This Level 5 qualification has been designed to be accessible without artificial barriers that restrict access and progression. Learners will be expected to hold the following:
- Learners who have demonstrated some ability and possess Qualifications at Level 4 or an equivalent international qualification
OR
- learners may have a first degree in another discipline and want to develop their own business or shift careers
OR
- work experience in a business environment and demonstrate ambition with clear career goals;
- Level 5 qualification in another discipline and want to develop their careers in management.
In certain circumstances, learners with considerable experience but No formal qualifications may be considered, subject to interview and being able to demonstrate their ability to cope with the demands of the programme.
The qualification is offered in English.
Learning Materials & Support
We provide comprehensive learning materials and dedicated support to ensure your academic success throughout your journey.
Learning Materials Included
Study Notes
Comprehensive study notes covering all key topics and concepts in detail.
Reference Videos & Lecture Recordings
High-quality video lectures and recordings from industry experts and academic professionals.
Reference Links to Articles & Journals
Curated links to academic articles, journals, and research papers for in-depth study.
Reference Books
Recommended textbooks and reference materials for comprehensive learning.
Sample Assignments
Sample assignments to help you understand expectations and prepare for submissions.
Academic Support
Dedicated academic support team to assist with course-related questions and learning guidance.
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Qualification No. 610/3386/8
